FAQ
How does the store work?
We are an online store aiming to make your shopping experience easy and hassle-free. Simply add what you want to your cart, and check out when you are ready.
Can I cancel or return my order?
Yes, you may cancel your order if it has not been shipped. We accept returns as well, if the item has not been opened or used. For returns, shipping costs will need to be borne by you.
What if I receive a faulty or incorrect item?
For items that are incorrect or damaged, we will accept provide full exchange at our cost. Nothing for you to pay!
How do I know if my order has been shipped?
When you place an order, we will be in touch with you every step of the way. You will be notified of when the order will ship and the courier’s tracking number when it is ready.
What currency do you use?
Our products are priced in Singapore Dollars (SGD).
Where are you located?
We are based in Singapore.
Do you ship internationally?
Yes we do! We will ship to anywhere in the world, as long as it is covered by major couriers such as FedEx, DHL or UPS.
Do I need to register to buy?
No, you do not have to. You may check out as a guest or register with us if you wish to keep an account of your purchase history.
Can I place an order via WhatsApp or email?
Yes, you can! Simply Whatsapp or email us with what you need, and we will help you with the offline order.
What are the shipping charges?
For local deliveries in Singapore, we charge $15.00 for orders below $100.00. Orders above $100 qualify for free delivery. For international customers, you will see your shipping cost during chcekout.
Do you offer bulk purchasing discounts?
Yes, we do! Email or Whatsapp us with your required quantities and we will send you our offer.
Can I use my own shipping account?
Yes, you can. Please email us or Whatsapp with your order so that we can process an offline order for you.
Is there a minimum order quantity?
No, we don’t impose any minimum order quantities. Any order quantity will work for us.
Can I request custom-sized products?
Yes, you can! We can customize any item, as long as it is within our capabilities. Email or Whatsapp your drawing to us.